Returns & Exchanges
At Parker's GBI, we take pride in the quality of our gourmet food products. Due to the perishable nature of our inventory, we offer replacements or refunds for items that arrive damaged or defective within 14 days of delivery.
Inspect Your Order
Upon arrival, please carefully examine your package for any signs of damage or incorrect items before opening the vacuum seals.
Document the Issue
Take clear photographs of the product and its original packaging to help our quality control team verify the concern.
Contact Customer Support
Email our team at [email protected] with your order number and the photos to initiate a return request or refund.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing